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Managing Relationships Between Restaurants and Food Delivery Platforms: Conflict, Contracts, and Coordination, with A. Frazelle and R. Swinney. 2023. Management Science 69(2) 812-823.



The Important Role of Time Limits when Consumers Choose Their Time in Service, with E. Segev. 2022. Management Science 68(9) 6666-6686.

  • 3rd Place in the 2021 INFORMS Service Science Cluster Best Paper Award

  • 2022 Rothblum Award for Excellent Work in Operations Research

  • Received BSF Grant 2021-2023



Welfare Implications of Congestion Pricing: Evidence from SFpark, with J. Li and H.-T. Tsai. 2022. Manufacturing & Service Operations Management 24(2), 1091-1109.

  • 2nd Place in the Public Sector Operations Research (PSOR) 2016 Best Paper Award Competition

  • Finalist in the 2016 Service Science Cluster Best Paper Award

Insincere Negotiation: Using the Negotiation Process to Pursue non-Agreement Motives, with K. Anand, P. Kang and M. Schweitzer. 2020. Journal of Experimental Social Psychology 89: 103981


Becoming Strategic: Endogenous Consumer Time Preferences and Multiperiod Pricing, with A. Aflaki and R. Swinney. 2020. Operations Research  68(4), 1116-1131

Social Learning and the Design of ​New Experience Goods, with Y. Papanastasiou and E. Segev. 2019. Management Science 65(4), 1502-1519

Is Advance Selling Desirable with Competition?, with G. Cachon. 2017. Marketing Science 36(2), 195-213

Price Commitments with Strategic Consumers: Why it can be Optimal to Discount More Frequently... Than Optimal, with G. Cachon. 2015. Manufacturing & Service Operations Management 17(3), 399-410​


Previous version titled: Dynamic vs Static Pricing in the Presence of Strategic Consumers

Service Systems with Slowdowns: Potential Failures and Proposed Solutions, with J. Dong and G. Yom-Tov. 2015. Operations Research 63(2), 305-324 

Selected for presentation at the M&SOM Service SiG 2014 Conference, University of Washington, Seattle, WA

Pricing Services Subject to Congestion: Charge Per-Use Fees or Sell Subscriptions, with G. Cachon. 2011. Manufacturing & Service Operations Management 13(2), 244-260

Cost Estimation in a Finite Capacity Environment, with A. Shtub. 2006. International Journal of Production Research 44(2), 305-327

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