I am Bigelow Research Associate Professor in the Technology and Operations Management Area at the Darden School of Business, University of Virginia.
My research addresses service operations, platform operations, and pricing questions and focuses on how digital technologies enable business model innovation. I incorporate economic and operations research models as well as data-driven tools in operational settings. I am especially interested in how consumer behavior and strategic interactions between firms impact pricing and operational decisions with applications in retail, services, and platforms, as well as on policy implications in these domains.
My work has been published in Management Science, Manufacturing & Service Operations Management, Operations Research, and Marketing Science. I serve as an associate editor at Manufacturing & Service Operations Management and Service Science and as a senior editor at Production & Operations Management.
Prior to joining Questrom, I received a B.Sc. and M.Sc. in Industrial Engineering from the Technion and a Ph.D. in Operations Management from the Wharton School of the University of Pennsylvania and was an assistant professor at the Haas School of Business, UC Berkeley, and a Dean's Research Scholar and an Associate Professor at the Questrom School of Business, Boston University. .
At Darden, I teach the core operations courses in the full-time MBA program.