I am an Associate Professor in the Operations and Technology Management Department, a Dean's Research Scholar, and the Faculty Director of the Honors Program at the Questrom School of Business, Boston University.
My research addresses service operations, platform operations, and pricing questions and focuses on how digital technologies enable business model innovation. I incorporate economic (game-theoretic) models as well as data-driven tools in operational settings. I am especially interested in the impact of consumer behavior on pricing and operational decisions with applications in retail, services, and platforms, as well as on policy implications in these domains.
My work has been published in Management Science, Manufacturing & Service Operations Management, Operations Research, and Marketing Science. I serve as an associate editor at Manufacturing & Service Operations Management and as a senior editor at Production & Operations Management.
Prior to joining Questrom, I received a B.Sc. and M.Sc. in Industrial Engineering from the Technion and a Ph.D. in Operations Management from the Wharton School of the University of Pennsylvania and was an assistant professor at the Haas School of Business, UC Berkeley.
At Questrom, I co-teach a course on Risk Management in the online MBA program as well as seminars in the honors and doctoral programs. Previously, I taught the core MBA course in operations, the MBA elective in Supply Chain Management (daytime and evening), and the Undergraduate elective in Operations Analysis.